We will not sell wine to anyone that under the age of 18 years old.
All prices for retail wines are inclusive of VAT.
We delivery to all the European Union countries and the United Kingdom.
We sell wine by the case 1x75cl, 2x75cl, 3x75cl, 6x75cl, 12x75cl and large format bottles e.g. Magnums, Double Magnums etc.
All orders are dispatched once payment is cleared to our bank account, this generally takes up to 48 hours due to all the security checks done by our payment providers Stripe and PayPal.
If there any breakages please let us know immediately by mail email@example.com, in order for us to replace the wine.
If you believe the wine to be corked or there is a fault please contact us immediately so we can arrange for collection. All wines need to be returned to us in the original boxes, we highly recommend that they are bubble wrapped as you are liable for any breakages in transit. If you have any questions about this please do contact us and we will be happy to help.
If the wine is out stock a replacement or full refund will be offered.
You confirm that all your personal details are correct when placing an order.
All personal customer information is held on a secure encrypted database. If you wish this data to be removed please contact us firstname.lastname@example.org.
Orders will arrive normally within 5 – 7 working days. You will be notified by email when your wines are dispatched and APC will send you a confirmation email with delivery tracking link.
In some cases our payment provider Stripe may identify a payment as suspicious or fraudulent and therefore no wine will be shipped until this is resolved. If you believe this is an error you will need to contact your bank directly to get the issue resolved.
We reserve the right to cancel an order and offer a full refund.
Regarding privacy we do not store any card details and we never share your personal details with any third party companies. If you require any of your personal details to be removed from our database please instruct us by email at email@example.com
We have the right to end any promotion, offer, discount code without giving any formal notice.
Discount codes cannot be used on any ‘in bond’ or ‘en primeur’ purchases.
We have the authority to change wine prices and details without giving any formal notice.
Right to cancel
All customers have the right to cancel an order 14 days after it has been delivered. The wine must be returned in its original box and no wine must have been consumed or opened. Please contact us on firstname.lastname@example.org to arrange for the wine to be collected. A full refund will be issued once the wines arrive and we have conducted our checks. We will arrange a refund within 14 days of the wine being returned to us.